RETURNS
ALL SALES ARE FINAL. NO REFUNDS, EXCHANGES ONLY.
To be eligible for an exchange, your item must be an incorrect size, or the incorrect item purchased and/or damaged. The item must be returned in the original packaging it was sent in.
To complete your exchange, we require a receipt or proof of purchase (usually an e-receipt is sent to your email) and a valid order number. The purchased item must be in its original condition, without further damage and/or missing parts for any reason when we receive it. The purchased item must be returned and received no later than 20 days after the customer has been emailed a return label or the return request will be voided, and the exchange will not be honored.
If you need to exchange it for the same item in a different size or even a different item of the same value, send us an email at info@shopoyato.com and we will provide you with a return label to initiate the exchange. If the exchange is being made for an item of lesser or higher value the balance will either be deducted from the total or added to the total and charged to the customer.
PLEASE NOTE: Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, magazines and/or gift cards cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
SALE ITEMS
Sale/discounted items cannot be refunded and only exchanged for another item of the same value, or you can receive store credit toward future purchases.
SHIPPING
See shipping times in the description of each item. Pre-order items have longer shipping times so please be aware of this before making your purchase. We typically indicate that an item is only available for pre-order in the description area. You will always be notified via email when your order has been shipped.
To return your product, you will be emailed a return label to the email address used for the purchase.
